Refund policy

Return & Refund Policy

We want you to be satisfied with your Big Blade purchase. You may request a return within 30 days of delivery. For preorder purchases, this window begins when you receive your item.

Requesting a Return

Email info@bigblade.co with your order number and the reason for your return. We will provide instructions and the correct return address.

Please return the product in its original packaging with all included components. Package it securely to help prevent damage during shipping.

Customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Products

Inspect your order upon arrival. If your product is damaged, defective, or incorrect, email info@bigblade.co with your order number, a description of the issue, and supporting photos.

Products with confirmed manufacturing defects reported within the return window are eligible for a full refund. We will provide instructions for resolving the issue.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time to post the refund.

Order Cancellations

To request a cancellation, contact info@bigblade.co as soon as possible. If your order has already shipped, follow the return process above.

Contact

Email: info@bigblade.co
Phone: (631) 445-4469